Category: Customer Loyalty
October 21, 2016
I'm in New Orleans (Gnaw Leans, if you are a local) as...
September 21, 2016
In the world of business, competition seems to be everything. But knowing...
September 20, 2016
My children love video games. I wondered why. Video games are full...
June 24, 2016
One of my colleagues showed me an email that she sent to...
June 21, 2016
I received this note, in the mail last year. It did its...
April 22, 2016
Right now, pick up the phone, call your best client and after...
March 18, 2016
Holding meetings with clients is a given. At some point just about...
February 25, 2016
The marketplace is an ocean and it is the only place you...
January 26, 2016
My friend, Barrett owns a lawn care business. To grow his company...
January 21, 2016
Johann Wolfgang von Goeth, the famous writer and scientist, was quoted as...
December 25, 2015
Love is love is love. The same things that you used to...
October 29, 2015
Ask your contacts if they would buy a product you're thinking about...
September 17, 2015
The word “scaling” gets thrown around a lot. It seems every entrepreneur...
September 1, 2015
This is a picture (thanks to Google Maps) of the Virginia Tech...
August 6, 2015
You can be having a great day, then you stub your toe....
November 7, 2014
A funny and wise Dr. Seuss once said, “Be who you are...
October 17, 2014
One of the biggest fears of every entrepreneur is competition. After all,...
September 15, 2014
Customers don’t buy chimney cleaning services. They buy safe, roaring fires. Customers...
June 5, 2014
A while back, I received an email from two awesome entrepreneurs in...
May 15, 2014
When entrepreneurs mess up, we need to apologize. I’m not talking about...
April 4, 2014
I just returned from my annual business retreat. This year we decided...
March 6, 2014
I am calling bullshit on the productivity experts (and myself) for saying...
February 1, 2014
I received an email yesterday afternoon asking me if I had received...
January 29, 2014
Banks like to advertise how friendly they are. Customer service comes first,...
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