Category: Customer Service
January 21, 2016
Johann Wolfgang von Goeth, the famous writer and scientist, was quoted as...
January 8, 2016
I’ve grown my companies by focusing on great customer service. We didn’t...
December 29, 2015
It is the achilles heel of every struggling entrepreneur. We answer the...
December 2, 2015
Are you running a business or a smorgasbord? I get. You love...
October 28, 2015
The best advertising method ever? It's not Facebook. It's not email blasts...
September 30, 2015
William Shakespeare told us that “brevity is the soul of wit.” The...
September 24, 2015
It’s that pivotal moment. The client is just a few perfect words...
September 16, 2015
Ever walk past the perfume stands in the mall? If you have,...
September 11, 2015
I don't care if your business makes a product or delivers a...
September 4, 2015
The greatest marketers of all time bring us different lessons, approaches and...
August 6, 2015
You can be having a great day, then you stub your toe....
June 11, 2015
A sales team is the backbone of many companies. In order for...
May 6, 2015
Okay, here’s your history lesson for today … with a practical application...
April 24, 2015
Inevitably the biggest challenge you will ever get for raising your prices...
March 26, 2015
First, be “crazy” enough to pursue your passion. Second, find purpose in...
March 19, 2015
Integrate Counsel. You probably have never heard that term before. And I...
March 18, 2015
My most recent book, Profit First, launched on July 8 of last...
March 11, 2015
My experience with Simplify Commerce exemplifies the most important lesson in customer...
January 29, 2015
Investigating what’s going on with your competition can not only give you...
January 14, 2015
Whether you’re selling something that costs $1000 or $100,000, putting together a...
January 1, 2015
In 1961, William McGuire developed a theory that he called the Inoculation...
December 26, 2014
We all know an effective marketing campaign can be the key that...
December 5, 2014
Want an easy way to start increasing your sales figures? No problem....
December 4, 2014
Of all the things I have done in my entrepreneurial career, selling...
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