Category: Customer Service

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Turn Your Biggest Weakness Into...

You know the standard approach - first, identify your company’s weakness and...
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The Difference Between Speaking To...

A funny and wise Dr. Seuss once said, “Be who you are...
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Pop-up Retail: Are You A...

We see it happen every Halloween and Christmas. Stores set up shop,...
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6 Easy Ways To Refresh...

Baking soda used to be used for … baking. While it’s still...
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5 Ways To Prevent Competitors...

e of the biggest fears of every entrepreneur is competition. After all,...
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Sell More By Using The...

Think quick: what brand of chips, soda, or pain reliever do you...
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Never Want Your Business To...

Contrary to popular belief, and most Hollywood movies I’ve seen, being number...
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4 Pricing Mistakes You Should...

Life is one big, ongoing, negotiation. We negotiate about who’s going to...
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Stay Under The Radar

Every entrepreneur wants to see their business grow. And why wouldn’t you,...
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More Income (And Profits) With...

In the business world, we all have the same basic goal –...
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The Details Matter

I took the courtesy bus over to get a rental car. When...
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Compare It In Order To...

Last summer, my family and I were at the beach. While we...
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Cut Costs & Make Customers...

A while back, I received an email from two awesome entrepreneurs in...
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How to Provide the Ultimate...

This is the simplest, easiest concept to understand, yet only an elite...
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5 Ways To Getting Referrals

No pictures, not much text. Just 55 seconds until you are getting...
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How To Get Great Testimonials...

Regardless if you sell a mix of generic services or are hocking...
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How To Apologize To Your...

When entrepreneurs mess up, we need to apologize. I’m not talking about...
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New Business? You Need That...

Oh, that elusive first client. We desperately need them to get our...
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How To Get Referrals

More referrals mean more business. It is that simple. There are many...
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Speaking Speed

Have you ever been talking with someone and they speak so slllooowwwlllyyy,...
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First, They Got To Like...

I don’t care what you sell or how amazing your offer is;...
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The Rise Of Self-Serve

I was standing in line at the ATM. There were four people...
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One Hundred Percent Satisfied?

I just returned from my annual business retreat. This year we decided...
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Talk Is Cheap. And Long...

Talk is cheap. It always has been. Now it’s just cheaper. Everyone...
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