Category: Customer Service
March 19, 2014
If I had a product I wanted to sell you, would you...
March 7, 2014
In his must read book, Influence: The Psychology of Persuasion, Robert Cialdini...
March 6, 2014
I am calling bullshit on the productivity experts (and myself) for saying...
February 24, 2014
Before the Internet, you didn’t really need to be that good. As...
February 14, 2014
Do you have a spare minute? Would you please give me a...
February 12, 2014
A very important client and I had a conversation last month about...
February 2, 2014
Maytag figured something out many, many decades back. If they put a...
February 1, 2014
I received an email yesterday afternoon asking me if I had received...
January 29, 2014
Banks like to advertise how friendly they are. Customer service comes first,...
January 18, 2014
This morning I bit into a bagel with tomato and cream cheese....
January 6, 2014
Convenience. It’s one of your customers greatest desires. A house used to...
December 28, 2013
Have you have ever wondered how it is that some of your...
December 10, 2013
They used to call it the Oprah Effect; Get on her show...
December 5, 2013
When you leave your client’s site. . . After you provided the...
December 3, 2013
Here's what drives me nuts - when my 2pm appointment calls me...
November 23, 2013
Studies show that people adhere to rules more when they think they...
November 18, 2013
The Olympics are just around the corner. Just like the prior Olympics...
November 17, 2013
I loved the thought of crushing my competition. I reveled in their...
November 10, 2013
Bad clients are bad for business. They can take an inordinate amount...
October 19, 2013
I was intending to share this card (picture below) as an example...
October 12, 2013
This saying defines the essence of great customer service: Early is on...
September 19, 2013
I have clarity on my life's purpose. I wake up every morning...
September 13, 2013
No news is good news? Bullshit! Great customer service, and all great...
September 6, 2013
In this episode of On A Roll, Mike Michalowicz share the details...
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