Category: Customer Service

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How To Get To The...

If I had a product I wanted to sell you, would you...
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Height Matters

In his must read book, Influence: The Psychology of Persuasion, Robert Cialdini...
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You Can’t Always Block Out...

I am calling bullshit on the productivity experts (and myself) for saying...
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The Only Way To Succeed

Before the Internet, you didn’t really need to be that good. As...
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Would You Give Me Your...

Do you have a spare minute? Would you please give me a...
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Truth Is Spoken Through Wallets,...

A very important client and I had a conversation last month about...
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The Maytag Guarantee

Maytag figured something out many, many decades back. If they put a...
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The Immediate Response Economy

I received an email yesterday afternoon asking me if I had received...
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You Can’t Be Friendly &...

Banks like to advertise how friendly they are. Customer service comes first,...
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Not What You Expected

This morning I bit into a bagel with tomato and cream cheese....
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Competing On Convenience

Convenience. It’s one of your customers greatest desires. A house used to...
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How To Build Powerful Rapport...

Have you have ever wondered how it is that some of your...
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The Power of the Nobodies

They used to call it the Oprah Effect; Get on her show...
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Is Your Business A Source...

When you leave your client’s site. . . After you provided the...
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Under Promise, Over Deliver, Repeat

Here's what drives me nuts - when my 2pm appointment calls me...
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Prevent Stealing With A Picture...

Studies show that people adhere to rules more when they think they...
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Great Is Just A Little...

The Olympics are just around the corner. Just like the prior Olympics...
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Crushing The Competition? Bad Move!

I loved the thought of crushing my competition. I reveled in their...
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How To Handle A Bad...

Bad clients are bad for business. They can take an inordinate amount...
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It’s Not Trivial To Your...

I was intending to share this card (picture below) as an example...
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Timing Is The Key To...

This saying defines the essence of great customer service: Early is on...
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Put Life Back In Business

I have clarity on my life's purpose. I wake up every morning...
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No News Is Still News

No news is good news? Bullshit! Great customer service, and all great...
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The Best Movie For Entrepreneurs

In this episode of On A Roll, Mike Michalowicz share the details...
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