Category: Customer Service

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A Simple System With A...

I was out to dinner with members of my advisory board when...
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When Great Employees Are A...

My wife and I were looking to buy a car.  We buy...
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Give Your Customers The Rules...

How do you want your clients to behave when you work with...
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Front Loading Web Content

Movie trailers are front loads of the movies they pitch. Advertisements are...
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The Most Loyal Customers Do...

In Dan Ariely's TED talk, he explains the power of the Ikea...
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The Best Marketing Method Of...

The best marketing method of all time:   Amazing customer service.  ...
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Pleasant Surprises: The Catalyst Of...

A few days ago I wrote about an unpleasant experience I had...
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The Formula To Creating Raving...

The formula to creating a community of raving fans is simple: Over...
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The Simple Prioritization Method To...

You started your business to give you more freedom and way more...
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What’s Your Company’s First Impression...

If you have ever visited my home state of New Jersey there...
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See It Through The Eyes...

You Don't Get It, Because You Don't See It. You don't really...
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111 Great Last Minute Gift...

Not everyone is a super shopper, especially me, and super-especially when it...
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How To Be The Master...

I regret giving one business acquaintance of mine my cell number. He...
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The 51 Best Customer Service...

Few things are truly more important to entrepreneurs and small business owners...
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