How To Handle Negative Customer Reviews

By Mike Michalowicz (Google+)

Do you ever get 1 star reviews? In this On A Roll video, Mike Michalowicz explains the simple strategy for addressing negative reviews.

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  • Mike Veniez

    I like the advice and retweeted this video link.

    • http://www.facebook.com/MikeMichalowicz Mike Michalowicz

      Thanks Mike!  Have you experienced the 1 stars? If so what do you do to handle it?

  • http://www.facebook.com/andrea.feinberg Andrea Feinberg

    My take is that negative reviews are from folks offering me the opportunity to do better; if they just slink away quietly, I’ll never know what I did wrong. So – I’ll take the complainers (but not too often please)