Category: Customer Loyalty

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You Can’t Always Block Out...

I am calling bullshit on the productivity experts (and myself) for saying...
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The Immediate Response Economy

I received an email yesterday afternoon asking me if I had received...
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You Can’t Be Friendly &...

Banks like to advertise how friendly they are. Customer service comes first,...
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Not What You Expected

This morning I bit into a bagel with tomato and cream cheese....
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Competing On Convenience

Convenience. It’s one of your customers greatest desires. A house used to...
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How To Build Powerful Rapport...

Have you have ever wondered how it is that some of your...
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Your Best Business Adviser

Your best business adviser is your customer.   You customer makes it...
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The Power of the Nobodies

They used to call it the Oprah Effect; Get on her show...
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Is Your Business A Source...

When you leave your client’s site. . . After you provided the...
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Under Promise, Over Deliver, Repeat

Here's what drives me nuts - when my 2pm appointment calls me...
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Need Client Insights? Become A...

Do you want to know what your top clients and prospects really...
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How To Handle A Bad...

Bad clients are bad for business. They can take an inordinate amount...
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It’s Not Trivial To Your...

I was intending to share this card (picture below) as an example...
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The Minority Advantage

The minority is embraced by the majority, if the minority is just...
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How To Lead A Tribe...

In this episode of On A Roll, Mike Michalowicz shares how to...
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Hook Customers With A Newly...

The first time you went to Starbucks, words like Tall, Venti, and...
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Know, Like, Trust & Try

Customers buy from vendors they know, like and trust. You already know...
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Put Life Back In Business

I have clarity on my life's purpose. I wake up every morning...
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How To Find Your Niche...

The riches are in the niches. But, how do you know which...
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The Best Movie For Entrepreneurs

In this episode of On A Roll, Mike Michalowicz share the details...
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A Simple System With A...

I was out to dinner with members of my advisory board when...
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Make Your Clients Work For...

In this episode of On A Roll, Mike Michalowicz explains how to...
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How To Build A Tribe

Have you ever watched a PBS episode that features a tribe deep...
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Avoid Envy At All Costs

If your customers feel someone or something is superior to them, they...

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